Sales floors, service drives, parts counters — every department rises or falls on the strength of its managers. I help dealerships build leaders who drive performance, not just report it. 30 years in the automotive industry, 250+ dealerships, and 2,000+ managers coached — with a product ecosystem built to keep your teams sharp every day.
"Build Better Managers. Build Better Dealerships."
Most dealerships promote their best salespeople and techs into management — then give them zero tools to actually lead. The desk log replaces the DMS. Morning meetings become status updates instead of strategy sessions. Performance drifts because nobody is coaching the coaches.
The fix isn't another training seminar. It's daily reps that build sharper managers across sales and service, and live visibility tools that make performance impossible to ignore.
Three pillars that cover your entire dealership — daily coaching to build sharper managers, live dashboards to drive accountability, and compliance advisory to keep you out of trouble.
Daily micro-coaching that builds better managers across your entire dealership — sales, service, and F&I. Leadership, accountability, and process execution delivered in 5 minutes a day.
Live KPI dashboards projected on your service department TV. Tech rankings, utilization, hours per RO, carry-overs — updated in real time, visible all day.
The FTC has launched an aggressive enforcement campaign targeting deceptive automotive advertising — hidden fees, misleading prices, and bait-and-switch practices. Warning letters have been sent. Formal enforcement actions are next. We help dealerships align with current FTC guidance and document good-faith compliance before investigators arrive.
On-site assessment across all ad channels with 40-point checklist covering 7 FTC enforcement areas
Customized All-In Pricing Policy, vendor coordination, and complete compliance file assembly
Department-by-department training for Sales, F&I, BDC, and Marketing with scripts and certification
Monthly ad spot-checks, quarterly audits, BDC mystery shops, and compliance file maintenance
I started my career in the automotive retail business and never left the industry. 30 years of frontline experience as a coach and consultant — not observing from the outside, but in the trenches with sales teams, service departments, and the managers trying to hold it all together.
Along the way I've trained over 2,000 retail managers and frontline employees across sales, service, and F&I. I've seen what separates the dealerships that consistently outperform from the ones that blame the market. It always comes back to the same thing: the quality of the people leading the departments.
Retail Performance Solutions is the system I built to scale what I've been doing one-on-one for three decades. The 5-Minute Dealer Coach puts daily leadership coaching in every manager's pocket. FixedOpsPulse puts live accountability on the shop floor wall. And our FTC Compliance Advisory makes sure your advertising stays clean while the regulators are watching. Together they keep your dealership performing, visible, and protected.
I don't sell theory. I sell results you can see on the board by Friday.
15 minutes on the phone. Tell me what's keeping you up at night — sales, service, or both — and I'll show you what the system looks like with your team.
LET'S TALK →